HELP Desk Support

CONTRACT: 12+ Months
Position: IT Helpdesk Specialist?
Location: Long Island, New York

Job Summary

The position requires that the individual will be required to assist user in the use of computer desktops and laptops, and mobile devices.
The candidate must be able to communicate effectively to understand the problem and explain its solution. They must possess sufficient inter-personal skills which would allow the candidate to effectively assist customers and employees.
The candidate will review various reports, monitor remote deposit activities, and assist in the vendor management program.
Responsible for:
  • Providing computer desktop/laptop and Mobile Device assistance to users.
  • Reviewing various security reports
  • Maintaining IT Asset and License inventory
  • Maintaining IT documentation
  • Assist users with troubleshooting computer and mobile device issues
  • Review anti-virus reports daily
  • Review backup reports daily
  • Perform Remote Deposit Capture Scanner installs and training
  • Perform Online Banking customer service
  • Maintain daily/weekly/monthly security reports
  • Maintain/create software website inventory report
  • Review Remote Deposit Capture monthly reports and monitoring spreadsheets
  • Assist in the Bank's vender management program
  • Track IT department schedules and tasks
  • Train computer users, as applicable
  • Maintain change control documentation
  • Serving as the initial point of contact for assistance relating to computer desktops/laptops and mobile devices
  • Providing initial review of security reports
  • Monitoring Remote Deposit Capture and Online Banking activity
  • Assisting in the Bank's vendor management program
  • Maintaining IT documentation and Change Control Documentation
  • Direct unresolved issues to the next level of support personnel
  • Determine the best solution based on the issue and details provided by the user
  • Respond to queries either in person or remotely
? What You'll Need to Succeed:
  • At least six months experience as an end user
  • Prefer Banking or Financial Services industry operations experience
  • At least one-year experience working knowledge of Microsoft office
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented
  • Associates or Bachelor's degree


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