Unix Billing Operator

A leading national telecommunications, media and entertainment company, Altice USA delivers residential and business services to more than 4.6 million total customers across 20 states. Our 18,000 employees have an unwavering commitment to customers and to providing quality products and outstanding service.
Our philosophy is built around our commitment to our employees, community and customers. We are committed to providing employees with opportunities for growth and development, as well as an environment where your ideas will help us drive our business and create a more meaningful employee experience.
Lightpath develops customized, commercial telecommunications services and solutions for medium- and large-size businesses, including hospitals and schools in the New York Tri-State area.
The Unix Billing Operator performs various functions from running pre-billing queries using SQL and Unix for the Production bill run along with other functions giving by the Manager. The Unix Billing Operator will ensure that all work is completed as described in the production log, and that proper turnover is communicated between shifts. Ensures that work is distributed properly to all Operators on shift. Identified problems and follows proper escalation procedures. Runs various jobs with established schedules and procedures. Responds to customer inquiries and error notification. Identifies problems and takes corrective actions within established guidelines. Maintains production log as well as records to document logs actions taken and similar data. Reviews Production Log throughout shift to verify daily work being completed on schedule. Performs routine preventive maintenance, as required.

Associates Degree in Electronics or Computer Science preferred.
1-3 years experience on multiple hardware platforms and operating systems (Unix).
Ability to perform multiple tasks, and adjust priorities based on workload.
Strong oral , written, and interpersonal skills.
Strong customer service skills required.
Must be able to work second shift hours- Shift for position is 12 pm9 pm or 1 pm10 pm Monday Friday.
We are an Equal Opportunity Employer and maintain a drug-free and smoke- free workplace.

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